As a Critical Environment Technician(CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team,
you will help to maintain the critical infrastructure that keeps our
datacenters up and running.
This could be anything from performing basic
monitoring and inspection, performing various types of maintenance,
participating in equipment troubleshooting, enforcing all safety and security
requirements, and developing methods of operating procedures (MOPs) and
standard operating procedures (SOPs).
Microsoft’s Cloud Operations & Innovation
(CO+I) is the engine that powers our cloud services. As a CO+I Critical
Environment Technician, you will perform a key role in delivering the core
infrastructure and foundational technologies for Microsoft's online services
including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group, CO+I is focused on the personal
and professional development of all employees and offers training and
opportunities including Career Rotation Programs, Diversity & Inclusion
training and events, and professional certifications.
Our infrastructure is comprised of a large
global portfolio of more than 200 datacenters in 32 countries and millions of
servers. Our foundation is built upon and managed by a team of subject matter
experts working to support services for more than 1 billion customers and 20
million businesses in over 90 countries worldwide.
With environmental sustainability and
optimization at the forefront of our datacenter design and operations, we
continue to grow and evolve as we meet the ever-changing business demands that
hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person
and every organization on the planet to achieve more. As employees we come
together with a growth mindset, innovate to empower others, and collaborate to
realize our shared goals.
Each day we build on our values of respect,
integrity, and accountability to create a culture of inclusion where everyone
can thrive at work and beyond.
Qualifications
Required Qualifications:
·
High School
Diploma, GED, or equivalent.
·
3+
years of work/applied learning experience in mechanical,
manufacturing, automotive, electrical, controls, data center, or related
fields
o
OR equivalent
experience
·
Ability to
work 12-hour shifts, including shift assignments during non-standard
business hours that may include evening, nighttime, weekends and/or holidays.
Other Requirements:
Ability to meet Microsoft, customer and/or
government security screening requirements are required for this role. These
requirements include, but are not limited to the following specialized security
screenings:
·
Microsoft Cloud
Background Check: This position will be required to pass the Microsoft Cloud
background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
·
5+ years of
mission-critical services work/applied learning experience (e.g., high
availability assembly/manufacturing/critical infrastructure environments such
as data centers, oil and gas refineries, hospitals, pharmaceutical,
manufacturing, or related fields)
o
OR equivalent
experience
Critical Environment Ops ATR-B - The typical
base pay range for this role across the U.S. is USD $20.82 - $33.32 per hour.
There is a different range applicable to specific work locations, within the
San Francisco Bay area and New York City metropolitan area, and the base pay
range for this role in those locations is USD $27.55 - $35.77 per hour.
Critical Environment Ops ATR-C - The typical
base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour.
There is a different range applicable to specific work locations, within the
San Francisco Bay area and New York City metropolitan area, and the base pay
range for this role in those locations is USD $36.68 - $51.73 per hour.
Responsibilities
Equipment and Systems Operations:
·
Works on tasks
(e.g., making rounds, initial assessments on equipment performance) as assigned
with varying levels of supervision, sometimes minimal. Builds
knowledge in operating equipment and systems within a set discipline (e.g.,
electrical, mechanical, controls). Operates all systems and equipment in a safe
and professional manner.
·
Performs
monitoring and inspection of critical environment-related facility equipment
(e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical
systems), building, and grounds for unsafe or abnormal conditions. Recognizes
circumstances where execution would be considered safe to do. Monitors
performance of maintenance and operations of equipment (e.g., electrical,
mechanical, fire/life safety) within the data center. Utilizes telemetry,
control systems, and other platforms to monitor site status, analyze
past and current events, as well as other processes, and
can identify critical alarms. Escalates per applicable policies and
standards. Performs various inspections and validations of equipment
performance.
·
Utilizes internal
computerized maintenance management system (CMMS) to track all equipment assets
and to complete work order requests for maintenance work. Tracks hours for
performed tasks. Adds required data, documents changes and upkeep of procedures
and building management systems, and runs reports.
·
Safely responds
to and stabilizes abnormal conditions within the
required timeframes for various abnormal facility events within data
center with minimal supervision, utilizing emergency operating
procedures (EOPs). Assists in developing EOPs.
Identifies appropriate parties to mitigate incidences as they
occur. Assists in providing emergency monitoring response
to irregular or malfunctioning conditions. Gathers necessary information
and participate in the creation of incident timelines/data,
root-cause analyses, and/or action items following an abnormal condition
as required.
Equipment and Systems Maintenance:
·
Performs various
types of maintenance (e.g., planned, predictive, corrective) and repairs
(e.g., basic replacements, changing of parts) for specific disciplines and
equipment for which they have been trained, following methods of procedure
(MOPs), and standard operating procedures (SOPs). Performs lower
level maintenance with minimal supervision, and may resolve high
level issues with supervision of senior colleagues. Follows recommended
maintenance schedules. Prioritizes maintenance activities
as required and/or appropriate. Documents tasks/issues for
follow up as needed. Escalates as appropriate.
·
Has a hands-on
understanding of how equipment works within disciplines they have
been trained. Performs troubleshooting of equipment and systems
independently within their trained discipline(s). Documents issues
found in troubleshooting process. Ensures equipment and systems consistency.
Escalates as appropriate.
·
Provides necessary
escort to third-party contractors, sub-contractors, vendors, and service
providers on site based on the appropriate severity leveled
procedures. Coordinates on appropriate severity procedures for
maintenance. Takes part in getting third-party work underway (e.g., making sure
systems are properly energized/deenergized), ensuring the work is started and
completed in a safe manner in accordance with standard practices,
procedures, federal/local legislation, and municipal codes. Corrects procedures
and equipment when appropriate. Ensures work performed by
suppliers/vendors is performed to scope and escalates as appropriate.
Recognizes circumstances when to stop supplier/vendor work to address potential
and/or identified concerns.
Critical Environment Culture:
·
Understands,
follows, and ensures safety and security requirements (e.g., job hazard assessments
[JHAs], toolbox talks), and business processes and procedures to properly
perform work in a safe, quality, and reliable manner in
accordance to applicable federal, state, local, and Microsoft
requirements. Recognizes safe versus unsafe working conditions and responds
accordingly. Maintains safe working conditions. Monitors the environment and
stops work that is deemed unsafe or incorrect. Seeks to
escalate immediately when unsafe working conditions
are observed. Participates in required meetings, trainings, and necessary
handoffs. Assesses and identifies appropriate resources and equipment
necessary to fully support environmental health and safety
(EH&S) objectives.
·
Provides and submits reports
(e.g., maintenance data, trending data). Develops methods of
operating procedure (MOPs) and standard operating procedures (SOPs)
for appropriately leveled procedures to ensure safe and reliable
execution.
·
Processes method
of statement procedure (MSP) documents. Coordinates activities with
contractors. Performs inspections of equipment in a facility. Participates in
testing and commissioning activities.
Job Summary
·
Date posted: Jan
01, 2024
·
Work site: Microsoft
on-site only
·
Travel: 0-25 %
·
Role type: Individual
Contributor
·
Profession: Data
Centre
·
Discipline: Critical
Environment Ops
·
Employment type: Full-Time
·
Location:
Des Moines, Iowa, United States
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