Max Drive is looking for motivated IT Analyst with extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.
Job Description
- Taking
ownership of customer issues reported and seeing problems through to
resolution
- Following
standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
- Research
and identify solutions to software and hardware issues.
- Diagnose
and troubleshoot technical issues, including account setup and network
configuration.
- Ask
customers targeted questions to quickly understand the root of the
problem.
- Track
computer system issues through to resolution, within agreed time limits.
- Talk
customers through a series of actions, either via phone, email or chat,
until they’ve solved a technical issue.
- Properly
escalate unresolved issues to appropriate internal teams (e.g. software
developers).
- Provide
prompt and accurate feedback to customers.
- Ensure
all issues are properly logged.
- Prioritize
and manage several open issues at one time.
- Follow up
with customers to ensure their IT systems are fully functional after
troubleshooting.
- Prepare
accurate and timely reports.
- Document
technical knowledge in the form of notes and manuals.
- Available
for a specified internship period.
Requirements
·
Extensive
knowledge of desktop technologies: Windows, MS Office, email, virus/malware,
phone configuration.
·
Knowledge of
Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google
Workspace.
·
Experience
providing desktop technical support to end users in a business environment.
·
Experience
solving complex IT issues within time constraints.
·
Experience
troubleshooting networking and firewall related issues.
·
Solid PC
hardware, software and Windows operating system knowledge- Excellent listening
and communication skills.
·
Proven work
experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
Desk Technician, IT Networks Analyst.
·
Familiarity
with remote desktop applications, help desk software and IT Automation.
·
Familiarity
with Information Security Controls and compliance,
·
Ability to
provide step-by-step technical help, both written and verbal.
·
BSC degree in
Information Technology, Computer Science or relevant work experience 3-5 Years.
·
Additional
certification in Microsoft, Linux, Cisco or similar technologies is a plus
Benefits
·
Competitive
pay & benefits
- Flexible
work and hybrid working model
- Unrivaled Learning and Development
Method
of Application
Interested and qualified
applicants should follow the link below to submit CV and application letter.
Location:
Abeokuta, Ogun State, Nigeria - Engineering & Products - Full time
Application
Deadline: Not Specified
>> CLICK HERE TO APPLY ONLINE
