We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.
As a Customer Service
Agent, you will play a key role in ensuring our customers have a seamless and
enjoyable experience.
You will be responsible
for assisting customers with their inquiries, resolving any issues, and
providing support to our partners.
This is a fantastic
opportunity for someone who is passionate about food and customer service to
join a dynamic and growing company in the retail industry.
About
MANO
We pioneered ultra-fast
grocery & food delivery in Africa by combining sophisticated technology
with quick commerce, and with a promise to deliver our customer's orders within
minutes.
Our vision is Moving
African Nations Online! (MANO) and our mission is to “make someone’s day* by
delivering products they love in minutes at the best affordable prices.
Role Summary
This is a shift-based
role. Candidates with proximity to the Island environs are preferred.
Responsibilities
- Assist customers with their
inquiries through various channels, including phone, email, and live chat
- Resolve customer issues promptly
and efficiently, ensuring a high level of customer satisfaction
- Provide support to our partners,
ensuring they have all the information and resources they need
- Manage customer orders and
coordinate with partners to ensure timely delivery
- Maintain accurate and up-to-date
customer records and order information
- Collaborate with other team members
to continuously improve customer service processes and procedures
- Take ownership of customer issues
and follow through to resolution, escalating when necessary
Requirements
- BSc degree or equivalent
- Previous customer service
experience, preferably in the retail or hospitality industry
- Excellent communication skills,
both written and verbal
- Strong problem-solving and
decision-making abilities
- Ability to work in a fast-paced and
dynamic environment
- Proficiency in computer
applications, including Microsoft Office and customer service software
- Attention to detail and ability to
prioritize tasks efficiently
- Ability to work well independently
and as part of a team
Method
of Application
Interested and qualified
applicants should follow the link below to submit CV and application letter.
Location:
Lagos, Nigeria – OPERATIONS - Full time
Application
Deadline: Not Specified
>> CLICK HERE TO APPLY ONLINE
