ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform.
With an exceptional team from around the world and speaking more than 75
languages, our diversity is one of our greatest strengths. Our core values,
such as Caring About Each Other, Innovating and Improving, and Making Work Fun,
propel us forward together and continuously strengthen our engaging culture. We
are in growth mode and are looking to empower passionate and exceptionally
talented team members.
Customer Experience
Specialist
The Role:
We are looking for an experienced and creative Customer Experience
Specialist to join our growing Customer Experience Team and take our company
and platform to the next level! There are different shifts a Specialist could
be assigned to work.
Responsibilities:
- Review
student documents to ensure student eligibility for consideration across
diverse educational backgrounds
- Work with
our partnership schools and recruiters to resolve application issues and
submit quality applications on behalf of our students
- Work
across teams to ensure program requirements and intakes are accurate to
ensure optimal student outcomes
- Follow up
on application outcome with the schools
- Empathetically
communicate application outcomes to our students, whether positive or
negative
- Assist
applicants with program inquiries and requirements
- Provide
advisement to students on alternative program options that meet their
interests and educational backgrounds
- Communicate
with our partner school to cultivate positive relationships and clarify
application processing ambiguities
- Ensure
application processes are regularly updated to ensure the precision of
process detail
Qualifications
- 1-3 years
customer service experience
- Associates
or Bachelor's degree an asset
- Flexibility
to work on a North American (Eastern Standard Time) schedule on occasion
- Proficiency
in proofreading/editing text to ensure spelling and grammatical
correctness
- Strong
analytical abilities, detail-oriented and high level of accuracy
- Working
knowledge of Google spreadsheets, Microsoft Word and Gmail
- Adept
researching and problem-solving capabilities
- Someone
who thrives in a collaborative, teamwork environment
- Aptitude
for prioritizing tasks with attention to detail to ensure information
accuracy
- Ability
to work in a flexible, fast-paced environment to meet multiple deadlines
and adapt to new policies and procedures
- An
ability to work cross-functionally to ensure application processing
consistency and efficiency
- Exceptional
problem-solving skills under ambiguous circumstances to ensure we provide
the best outcome for our students while maintaining integrity with our
partner relationships
- Excellent
interpersonal skills and verbal and written communication skills in
English
- Professional
references available for review
Life at ApplyBoard:
By joining our team, you have the opportunity to:
- Join the
fastest-growing technology company in Canada, with many opportunities for
growth and advancement
- Work
alongside a globally diverse team of over 1,500 team members based in over
25 countries, who speak more than 75 languages.
- Make a
difference in the lives of thousands of students as they explore
educational opportunities
- Want to
learn more about ApplyBoard, read our Life at ApplyBoard Blog, and be sure
to follow us on our LinkedIn page.
About ApplyBoard
ApplyBoard empowers students around the world to access the best
education by simplifying the study abroad search, application, and acceptance
process to more than 1,500 institutions across Canada,
Australia, the United States, and the United Kingdom.
Method of Application
Interested and qualified applicants should follow the link below to
submit CV and application letter.
Locations: Lagos, Abuja, Port Harcourt, Nigeria (Remote)
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